Refund Policy

1. When refunds are not normally provided

A refund is not normally provided for a change of mind; buying the wrong product where its description was clear; failure to review included files or requirements; lack of time; preference for an unadvertised feature; use with unsupported software or devices; failure to follow the setup guide; expected commercial results not being achieved; or customer changes that damage the product.

Insplify will not use an unqualified “all purchases are final” rule. Mandatory rights relating to defective, inaccessible or non-conforming content remain unaffected.

2. Requests Insplify will review

Insplify will review a refund or remedy request for a duplicate payment, failed delivery, a corrupted file, a missing material advertised file, a material difference from the published description, a failed expressly advertised function, incompatibility with software expressly listed as compatible, an issue that cannot be corrected within a reasonable time, or where applicable law requires a refund or remedy.

3. Remedies

Where appropriate, Insplify may first provide access assistance, a corrected file, a replacement download, a repair, a corrective update or a suitable replacement product. A refund will be provided where the applicable circumstances or law require it.

4. Re-download access

Re-downloads: Available on request for 12 months with proof of purchase. Please download and securely back up your files after purchase.

To request access, email support@insplify.com with the order number, invoice or receipt, purchase email address and product name. See the Digital Product Terms for verification and access restrictions.

5. How to request help

Email support@insplify.com with the order details, a clear description of the issue and any non-sensitive evidence that helps reproduce it. The target initial response time during the included 30-day basic support period is within three business days.